minuszhir.com

About the workouts

- no age or gender restrictions.
- if it's been awhile since you've exercised and you have health issues or concerns or you had injuries, we strongly recommend you to consult a doctor.
Yes you can, but the start of the courses is the date you paid for the courses, not the day you started. The time is counted down and if you started workouts a month after the purchase, means that this month is included in the period of training.
It is individual and depends on:
  • 1. Your physiology.
  • 2. Your persistence. If you do the workouts regularly - the result is inevitable.
  • 3. Please note, that it is very important to exercise properly. Please follow the recommendations of the tutorials.

Payment

- You use VISA, MasterCard card worldwide, using a 3d secure transfer. If you have any questions, please contact our online support service.
- You can get a refund, if you have certain reason for this. To get a refund please send a message to our support team [email protected]. In the subject of the letter please indicate "Request for money back." Also please note the following information must be provided in the body of the letter:
  • 1. Please enter a registered email.
  • 2. ID of your account.
  • 3. 6 first and 4 last digits of the card from which the order was made in the format 1234 56 ** **** 1234.
  • 4. Describe the problem you faced.
- According to the clause 7.2.4. of the agreement, the Contractor does not store or process the personal information of the Customer's bank cards, providing only requests to the Processing Bank Center for the repeated operation of the Customer's bank card. More details

Subscription

- It depends on the option you have purchased. You can check the tariffs on our website minuszhir.com
- You can get the access to the workouts immediately. All training courses will be available on your personal account.
Follow your e-mail and check "Inbox" and "Spam" folder.
If, for some reasons you do not find an e-mail with a link to log into your account - please send a message to [email protected]. In the subject, write "Verification has not been received."
The following information must be provided in the body of the letter:
  • 1. Please enter a registered email.
  • 2. Your account ID.
  • 3. 6 first and 4 last digits of the card from which the order was made in the format 1234 56 ** **** 1234
  • 4. Describe the issue in details.
- To recover your password:
  • 1. Follow the link.
  • 2. Please enter a registered email.
  • 3. Your new password or password recovery link will be sent to the registered email.
  • 4. Enter a new password in your personal cabinet.
If you have not received an email to reset the password, please contact our support team.
First of all, make sure that you enter the correct email and password that you used during registration
If you are unable to log in to your personal account, we recommend you to restore your password.
To recover your password:
  • 1. Follow the link.
  • 2. Please enter a registered email.
  • 3. Your new password or password recovery link will be sent to the registered email.
  • 4. Create a new password.
If you have followed the above guidelines and still can’t log in, please contact our support.
  • 1.You can cancel subscription at your personal account
  • 2.You can cancel subscription on the payment page
    To do this, fill in card details and the payment amount
  • 3.You can also contact our support team to cancel your subscription.
Unsubscribe and once the paid period expires, the access will terminate automatically.
To continue workouts, just pay for a subscription or one-time access for any of the packages on the site.
More details
There can be two options:
  • If you have a subscription, access will automatically renew for the next period. How to unsubscribe is mentioned above.
  • 2. If you have paid for a certain period without a subscription, the courses will be unavailable once the period expires. To continue training, you have to pay for any chosen package on our website minuszhir.com

Troubleshoot video playback issues

If the video doesn’t start or playback is interrupted:
  • 1. Check your internet connection.
  • 2. Close applications and other browser tabs and windows that you are not using.
  • 3. Try a different browser.
  • 4. Try a different device if possible. If you are using a tablet or phone, try a PC or laptop.
  • 5. Try playing another video from the course to see if there is a playback issueм.
  • 6. Update your drivers if possible.
  • 7. Open the video in a browser using an Incognito mode.
You can watch training videos online on our website only.
You can log in your account from any device 24/7. Internet connection is obligatory of course.

Refund procedure

We value any feedback and do everything to make our customers happy with our products and services.
However, if you are not completely satisfied with our services, you can get a refund according to the terms provided herein.
  • 1. You are entitled to a refund only in the event that you have not received access to the Product after proper payment (the “Access Issues”).
  • 2. In case of occurrence of the Access Issues, we ask you to contact us at [email protected]. We will make every effort to resolve the Access Issues within 14 (fourteen) business days of you notifying us. If we are unable to resolve the Access Issues within this period, we will make a refund.
  • 3. The refund will be made in the same manner in which you made the payment and according to the procedure established by the third-party payment service provider through which you made the payment.
  • 4. If for any reason beyond our control you have been unable to use our Product for a certain period of time, have not used any part of the functionality of our Product that you have paid for, or have not completed or started any of course, we will not be responsible for that and you will not be entitled to a refund. By making a payment, you agree that you receive access to and acquire the right to use the functionality of the Product at any time and by any means, subject to the limitations set forth in the Terms of Use. We cannot control and are not responsible for how and at what frequency you will use the Product.
  • 5. If you terminate the Terms of Use, the payments you have made are non–refundable.
  • 6. If we terminate the Terms of Use on our initiative due to your breach of the Terms of Use, the payments you have made are non–refundable.
  • 7. If we terminate the Terms of Use on our own initiative, provided that you comply with the Terms of Use and you are not at fault for terminating the Terms of Use, we will refund the amounts paid by you in proportion to the number of days in which you are unable to access our Product due to the termination.
[email protected]

Support

For support to resolve your issue as quickly as possible, please send the following information:
  • 1. Registered email.
  • 2. Your account ID.
  • 3. 6 first and 4 last digits of the card from which the order was made in the format 1234 56 ** **** 1234.
  • 4. Describe the problem.
[email protected]